This is me calling Child Support Enforcement, on hold for a supervisor. Can you read my mind?
To call or not to call, that is the question.
Oh Miami Dade County State Attorney’s Child Support Enforcement Office, I just can’t decide if you improve or deteriorate my quality of living.
I called them today. I’m still unsure whether or not that was a good idea. I’m still unsure whether or not my calls actually matter to anyone other than myself. I’m still unsure whether my calls affect anything else other than my sanity.
I was on hold for 27 minutes which I guess isn’t bad compared to the record of one hour and one minute hold time in December. This time, it was Warren on the line which brought this to mind
Warren let me know that the gorbellied common-kissing jointhead (thanks Will) went into the Enforcement Office on January 23. He went in to negotiate a lower payment to have his license reinstated and was denied because when they pulled him up in the system, he had multiple child support obligations.
Apparently there is a note in the file that they denied him renegotiation because he has other cases that are delinquent. As in other children.
Now listen ladies and gents, this clouted fat-kidneyed boar-pig maybe a compulsive liar with a penchant for pulling cons, but if there is one thing I am 99.9% certain about him is that there are no other children. Previous pregnancies prior to mine? My understanding is yes and that it was terminated. Warren was all skeptical of me and my insistence on this and I knew with this horrible cold feeling in my gut this must happen all of the time, so I dropped it.
Warren said they were still waiting on that Income Deduction Order to go into effect. He also reassured me that they made sure to tell him he had to continue making child support payments until the Income Deduction Order went into effect. Ohmygodthankyousmuch for telling him that!! I bet you anything you guys changed his ways and made him realize what a horrible misunderstanding it was!! And clearly it worked well because I have gotten zero payments except for the $100 payment he made that day to get his license reinstated.
So you know, I had to wait until March but then not really because at that point they would send a follow-up letter giving the company another 20 days to comply and do you guys know what they do after that? They… send another letter… giving them another 20 days to comply. And then they would go and try and find a different employer he might be at. Oh and by the way, little known fact here– when an Income Deduction Order is pending, like this one, all other enforcement efforts stop. In other words, even if he doesn’t make the payments he was instructed to, they cannot proceed with enforcement until the total 100 days have passed.
So I’m all dismayed and stuff and about to hang up and then I’m like, “I need a supervisor please.” And then Warren was like, “Not a problem but I need to explain to the supervisor what the call is about” which I think is their way of asking “Sh!t am I in trouble? You’re not gonna tattle on me are you?” And then I was all like, “I just want to go over this enforcement stuff and the thing with the multiple obligations stuff or something.” “Oh ok sure” which means “Oh my god I’m not in trouble thank you lord jesus”.
So then, I got put on hold again but was so dismayed I didn’t even care about how long it was for and took that picture up there instead because I felt like this was crazy and worth documenting and it wasn’t even that long really before Ray was on the phone.
Do you remember Ray? I remembered Ray. Ray was the supervisor I spoke to the day I had a horrible experience with one of the customer representatives who was just telling me complete and utter nonsense and acting like she knew exactly what she was talking about when it was obvious she totally didn’t. Ray was all like “What the hell is going on with this case and why are people telling you crazy stuff!?!?! I will fix your case!!!” Which you know, A for effort on that one Ray but…
“Wow this case has only gotten $100?” he asks me. Yup. Ray turns out to be my senior case analyst and I really like him because he digs and finds things out and makes me feel like someone is actually caring about my case and is going to help things get done but it also makes me completely curious just how the hell these people do their job because no one knows what anyone else is doing and yet it seems like fifty million people can affect one particular case.
So Ray gets caught up with the case, because let’s be real– the guy hasn’t looked at it since the day I called him in November for sure. And then Ray lets me know what really happened. Are you ready? Are you sure you’re ready? Do you have a tasty snack? Do you want to get a cool beverage, or a hot one if you’re freezing your bum off somewhere?
And get ourselves a snack!
On January 23, the beslubbering beef-witted barnacle did indeed come to the Child Support Enforcement Office. They updated his information because he informed them the Employer information they had on-file (yes the one with the pending Income Deduction Order) was out of date and he gave them new Employer Information. He said he needed his license back. They told him that was fine, he just had to pay $1028.00. He said he didn’t have that kind of money. They said too bad. That’s where the story should end. Right there. But it doesn’t.
He explained that he has a new job but that without a valid license, he could not have this job. He probably explained what the consequences of not having a job would be as far as possible future child support payments go. Maybe he lamented the economy and told them about how much horrible stress he’s been on lately and how absolutely dreadful he feels about not being able to support his dear children the way he wishes he could, nay the way they deserve. I don’t freaking know. But whatever he did, he convinced the person to take it up with a supervisor, who is not Ray because these negotiations happen “downstairs” and they are not involved with them, and then he convinced the supervisor to help him out.
So they said if he paid the $100 he claimed was all he had, they would reinstate the license. This is the bit where they also explained they would be sending the new employer the Income Deduction Order but that he must make child support payments until the Income Deduction Order went into effect. They probably thanked him for coming in. They probably wished him good luck with this new job and hoped times would be better for him. I don’t freaking know.
All I know is he walked out of there with a reinstated license and put a freeze on all enforcement efforts again for up to another 100 days. For $100. With an arrears amount over $19k and a past due amount that is now over $11k. After going six months without making any type of payment whatsoever.
Did they verify his claim of employment before agreeing to his offer of $100 to reinstate the license? Did they verify the other employer is indeed invalid? No. They don’t do that. They take their word for it.
They. Take. Their. Word. For. It.
They take their word for it!!!!
There are a couple more minor surreal notes to add to this already surreal story.
First of all, I explained to Ray that I know crazy things happen all the time but I was pretty confident that my children were his only children and that I was concerned that note was on the case file because what if it were to start complicating other things? Ray was hesitant and he clarified he could only discuss MY case information with me. But he looked up his social. And guess what????????
My kids are his only kids. So what is that note doing there? Was it an error? Did someone just look up his name, which also happens to be kind of common? Or did he maybe lead them to believe he had other children he was having trouble supporting? I have no idea but someone put a total bullshit note on my case file.
Second of all, he went to the Child Support office on January 23rd. He gave them the information for the new employer which most likely triggered the close of the other employer’s case. They sent the Income Deduction Order today, February 15. Twenty three days later.
He has had a valid license and a new job for twenty three days, has made no payments at all, and they just sent the Income Deduction Order that gets the 100 day process started, today. So he got himself, potentially, 123 days.
It amazes me, time and again, how inefficient something critical can be. I called the company I had information for, aka the apparent now Former Employer (seriously I lost track of how many jobs he’s had since we split). The receptionist informed me that although she was new, she was pretty certain he didn’t work there because she couldn’t find him on her listing. It took less than two minutes. If I was actually calling for someone else as part of my job, I would have left a message with the HR woman she transferred me to just to be absolutely sure and to get some real closure on something.
I love technology. I love automation. I really do. But we must always remember that computers, as brilliant as they are, are actually stupid. And as efficient as automation can be, humans are not automatic. In other words, when applying technology and automation to a human problem, one cannot simply remove a human from the process. My frustration lies with the fact that I am working with a group that does not (for whatever reason) do the work needed to actually address the problem of non-paying non-custodial parents. Every time I call, I am forcing a human into the process. And there is resistance. That is why the first layer is the representatives who answer the phone. My experience tells me they are often poorly trained, have no power, and don’t really comprehend the majority of their job. It is almost as if they are trained to be the buffer against reinserting humanity into an automated process.
This issue burns me up. It’s not even on a selfish, personal level either. Every time I call and deal with the incompetence at the Enforcement Office I am reminded me of the (now cruel) words of the intake coordinator who processed my case in the beginning– “Oh your case is an easy one!” And the fact remains, despite the insanity that I have been going through with this case, there are by far worse situations that end up there. There are non-custodial parents who flee the county, state, even country. There are non-custodial parents with children with three, four, five different custodial parents. There are non-custodial parents who intentionally leave the workforce and go on benefits to not pay child support. And so I burn inside for those cases too. Because if they can’t get mine straight and mine is really not that complicated, then surely there is no way a meatier case ever gets close to resolution.
And so I hate calling because there is just never a positive experience with Child Support Enforcement. But I also must call because no one at that office cares about my children and their needs and no one at that office is doing the actual complex work that needs to get done to care for the children of this state. So I’ll keep nagging and pushing and escalating. I’ll keep getting worked up and I’ll keep fighting those frustration tears and I’ll keep trying to make a connection with someone, anyone, there.